Certification in Customer Relations

Program Description

The Customer Relations Workforce Certificate prepares students for general office employment with an emphasis on customer service. The certificate focuses on skills & knowledge needed for entry-level office employment, including basic skills in customer service, communication, record management, creating business documents, and office procedures. Students will learn about appropriate and professional workplace relationships. 

Student Learning Outcomes

Upon completion of the program, graduates will be able to:

• Demonstrate knowledge of basic office skills, including record management, creating business documents, and office procedures. 
• Identify skills and behaviors that promote quality customer service
• Demonstrate appropriate workplace relationships and communication skills.

Certification Requirements

Required Courses

OFED130	Office Essentials	3
OFED142	Professional Relationships in the Workplace	3
OFED171	Customer Service	2
OFED261	Office Communication and Procedures	3

Total Credit Hours: 11