2019-2020 Catalog

Hospitality Operations Certificate of Completion

45 credits

Program Description

The Certificate of Completion in Hospitality Operations provides a comprehensive overview of hotel and restaurant operations, application of customer service skills, development of appropriate accounting, critical thinking, and communication skills, and an understanding of the impact of cultural perspectives on staff and guest relations. 

The curriculum was designed to meet the needs of local employers, to prepare students for entry-level employment. However, the program is also designed to provide stackable certificates and allow students to earn an industry-recognized certificate. Students who earn a grade of 70% or more in specific courses within the program will earn a certificate in that topic area from the American Hotel and Lodging Educational Institute.

Career Opportunities:

This program will allow students to exit with the knowledge and job skills necessary to qualify for immediate employment in the hospitality industry as entry-level managers. Students may also choose to transfer to a Bachelor in Hospitality Services program at other college or university.

Requirements

Students must earn a "c" or better in all required courses in order to complete the program. 

Student Learning Outcomes

At the end of the one-year program, students will be able to:

  1. Apply critical thinking skills to achievement of specific outcomes in hospitality-specific areas.
  2. Exhibit effective management and interpersonal skills thoughout the program.
  3. Demonstrate effective guest and staff communication skills appropriate to the hospitality industry.
  4. Discuss and apply effective customer service skills.
  5. Apply understanding of culturally derived communication and expectations.
  6. Discuss basic concepts of the history, current issues, and cultures of the Confederated Salish, Kootenai, and Pend d’Oreille peoples.
  7. Understand the legal and ethical frameworks that impact the hospitality industry.




Curriculum

Fall

BUMG100Introduction to Business

3

CAPP105Computers for College Success

1

HOSP101Introduction to Hospitality

4

HOSP105Hospitality Career Exploration

1

HOSP139Managing Housekeeping Operations

3

OFED121Human Relations

3

Total Credit Hours:15

Winter

HOSP140Managing Front Desk Operations

3

HOSP161Hospitality Law, Safety, and Security

3

HOSP160Communicating with Guests and Staff

3

HPED125First Aid/CPR

1

NASD105Indians of Montana

3

ELECTIVEHospitality Focus Elective

3

Total Credit Hours:16

Focus elective:  Choose one course from the list below.

Spring

BUMG220Management and Supervision

3

HOSP175Accounting for the Hospitality Industry

1

HOSP190Hospitality Practicum

4

HOSP170Management of Food and Beverage Operations

3

OFED170Accounting Basics

3

Total Credit Hours:14

Hospitality Focus Electives

ANTH101Introduction to Anthropology

5

ARTD255Contemporary Native American Art History

3

BUMG150Principles of Marketing

3

NASD140Flathead Reservation Indian Arts

3

NASD176Introduction to Traditional Tool Making

3

NASD215North American Archaeology

3

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